JOY

Is Stainless Steel Jewelry Durable?

Yes, Stainless Steel jewelry is very durable. This material is well known for its durability, resistance to oxidation and rust, and its ability to withstand scratches and daily wear and tear. It does not tarnish and requires little maintenance, making it a popular choice for jewelry. Stainless Steel is also resistant to water and humidity, making it suitable for everyday wear.

Does Stainless Steel Jewelry Change Color?

Stainless Steel does not discolor over time. Unlike some metals like silver or copper, it does not tarnish and retains its original shine with minimal maintenance.

Does your store's jewelry come with packaging?

Each order is carefully prepared and accompanied by elegant packaging. Whether in a pretty box, a pouch or a refined pouch, your jewelry is carefully packaged upon opening. This service is offered to you, in order to enhance your order and make each purchase a real pleasure, for you or to offer as a gift.

What is the estimated delivery time for my order?

Delivery times vary depending on product availability, payment method chosen and destination country.

STANDARD DELIVERY IN METROPOLITAN FRANCE:

COLISSIMO STANDARD 2 to 4 working days - from €5.25

COLISSIMO AT HOME WITH SIGNATURE 2 to 4 working days - from €5.55

COLISSIMO OR MONDIAL RELAY AT A RELAY POINT - 3 to 5 working days - from €4.55

DELIVERY TO EUROPE:

COLISSIMO STANDARD - 3 to 8 working days - from €14.85

*Delay varies depending on destination

DELIVERY TO OVERSEAS:

COLISSIMO STANDARD - 10 to 18 days - from €12.65

*Delay varies depending on destination

Do you accept returns?

Yes we accept returns, in accordance with current legislation, you have a right of withdrawal of 14 working days from the date of receipt of your order.

To benefit from an exchange refund:

• You must send an email within 14 days of receiving your goods.
• You must return the product in a tracked parcel (proof of deposit must be kept)
• The product must be new, undamaged and complete (with any accessories, original packaging). If these do not meet the conditions or the item has not been preserved well enough after transport, BOHOJOY reserves the right to refuse reimbursement of the returned item(s).
  

Items that show signs of wear or deterioration, or that are not returned in their original packaging, will not be accepted.

Some products cannot be returned, in particular sealed products (cosmetics, candles or scented melts) or earrings and piercings that have been opened after delivery for hygiene or safety reasons. are not taken back in accordance with article L221-28 of the Consumer Code.

Steps to follow:

1. Send an email to bohojoypro@gmail.com to notify us of your intention to return an item.

2. You will receive a return form to complete with your first name, last name and order number.

3. Insert this form into the returned package.

4. Print a shipping slip via Colissimo, Mondial Relay or directly at the post office (costs are the buyer's responsibility).

5. Drop off the package and track its progress.

Exceptional case: Return costs will be refunded only in the event of an error on our part (incorrect model, item or color).

If the return deadline is exceeded, we will not be able to accept the return.

After verification, if the return is accepted we will inform the customer accordingly and initiate the return procedure.

*Promotional items are neither refundable nor exchangeable.

How do you maintain the shine of your jewelry?

To preserve the shine of your stainless steel jewelry and guarantee their longevity:

• Clean them regularly with a soft cloth to preserve their shine
• Avoid contact with chemicals, chlorine or perfumes
• Proper storage in a box or one of our cases, pouches to avoid scratches and humidity
• Thoroughly clean if necessary with warm water and mild soap, then dry immediately with a clean cloth to avoid water spots.